FAQS
1. How do I place an order?
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Simply browse our website, choose your favorite product, select the size or color if applicable, and click “Add to Cart.”
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When you’re ready, go to your cart and click “Checkout.”
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Fill in your shipping information, select a payment method, and confirm your order.
2. What payment methods do you accept?
We currently accept the following payment options:
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Credit/Debit Cards (Visa, MasterCard, etc.)
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PayPal
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Other local payment gateways may also be supported depending on your location.
3. Do you offer international shipping?
Yes! 🌎 We provide worldwide shipping to most countries.
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Shipping costs and delivery times vary by destination and will be displayed at checkout.
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Once your order is shipped, you’ll receive a tracking number to monitor your delivery.
4. How long does delivery take?
Delivery times vary depending on your location and the shipping method you choose:
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Standard Shipping: 7-15 business days
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Express Shipping: 3-7 business days (if available)
Please note that holidays or unexpected logistics delays may affect delivery times.
5. How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with your tracking number and link.
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Simply click on the tracking link to see the latest updates.
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If you haven’t received your tracking email, please check your spam folder or contact our support team.
6. Can I change or cancel my order after placing it?
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Before shipment: Yes, you can request changes or cancel your order by contacting our customer support within 12 hours after placing the order.
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After shipment: Unfortunately, we cannot change or cancel an order once it’s been shipped, but you may request a return or exchange after delivery.
7. What is your return and refund policy?
We want you to be 100% satisfied with your purchase ❤️
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Returns: We accept returns within 30 days of delivery if the item is unused, in original packaging, and in resellable condition.
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Refunds: Once your return is received and inspected, your refund will be processed back to your original payment method.
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To start a return, please contact our support team.
8. Are my personal details secure?
Absolutely ✅
We use SSL encryption and secure payment gateways to protect your personal information. Your data will never be sold or shared with third parties without your consent.
9. How do I contact customer support?
If you need any assistance, we’re always here to help:
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Email: furbabysupprot@hotmail.com
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WhatsApp: +86 15902060685
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Contact Form: Visit our Contact Us page and submit your request.
10. Do you offer discounts or promotions?
Yes! 🎁
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Subscribe to our newsletter to receive exclusive offers and discount codes.
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We also run seasonal promotions — keep an eye on our homepage for the latest deals.
Need More Help?
If your question isn’t listed above, please don’t hesitate to Contact Us.
Our team is ready to provide you with fast and friendly support.